I did an online upgrade on the Vocadom website on the 20 February 2013. I received a confirmation email on 21 February 2012 advising me that one of their call center agents will call me. Nothing happened, I called them on the 25th and in trying to address my query they did the upgrade for me. I ...
After I have been convinced by my boyfriend to get a vodacom contract (From being an MTN subscriber since my first phone). I went to the Protea Mall to apply for a contract which was immediately approved and subsequently asked for a Samsung Galaxy. This was on the Thursday 28 February 2013 and ...
Vodacom SA is really giving bad service, I am requesting from the 18 Feb 2013 a item billing list for my data usage while i was aboard (Dubai) and none of their employees are capable enough to issue me the report requested. Yesterday they request me to go to a Vodashop near me, after sitting 2 ...
My fiancee upgraded her contract at Vodacom 4U Bethlehem. It is more than 2 weeks that she has been waiting for her new phone. Every time they keep saying that the phone will be there tomorrow, tomorrow comes and no phone. I have sent a complaint to Vodacom Head offices. And not even the head ...
First I was never explained how the contract works in terms of billing and I have saved up my minutes for month only to be billed every month which does not make sence, secondly I called in and I was told my account was in Legal and when I called the number 0821905 which was given to me, it put me ...
Thank you for sorting out my problem. Went to Cresta branch yesterday to sort out everything. It is sad that one first have to log complaints before getting any response. Remember people will rather pay more for something and get great service than pay less and getting poor service. Come on Vodacom ...