I put a complaint on Hello Peter a week ago. Vodacom emailed me about my query. I emailed them the information 3 days ago and have followed up with this daily but no response yet. The email address I am using is [Email Removed] PC-ZHN6-2TW6U (1030014) Hellopeter complaint - Migrations I have asked ...
I have been a vodacom customer for about 7 years. During this time, I have complained to vodacom dozens of times about poor reception, calls going directly to voicemail, calls getting cut, SIM card being rejected, etc. The response of the call centre is always "we have logged a service ...
Have had a data contract with Vodacom for over a year now and renewed recently. At first the data speed was fine but over the last couple of months I keep on noticing how slow the connection is getting (sometimes it ok other times really bad or none at all). Now I know that the speed of the ...
Right now my biggest wish is that I can leave Vodacom, but as a contract subscriber I am locked into a contract and since that is the case you evidently think you can just do what ever you want. I did not receive my monthly bill via e-mail, so last week I contacted your call centre to request it. A ...
This morning someone from Vodacom's call centre phoned me and thanked me for being a loyal customer, and then after asking me which phone I had, offered me free insurance on my phone. The problem is that I have more than one contract with Vodacom and am actually already paying for insurance on my ...
I called upgrades department regarding my upgrade this morning 12/03/2013 @7:45 and 9:06 to confirm my upgrade and they acknowledges it was in order with NO ADDITIONAL COSTS. When I did the upgrade they gave me a R1150 penalty fee. Why didn't the consultant inform me. After the upgrade I was told ...