Good day, a lodged a complaint a few weeks ago re: vodacom not assisting me with a contract query. I wanted to downgrade or change to a top up contract due to the fact that I did not take a phone on upgrade and was told that I need to pay in between R1500 and R2300 to do this. I explained to them ...
Hi I bought my samsung S2 last year around june, in september 2012 it did'nt switch on or charge. I took it to jabulani mall vodacom repair center and it got fixed then in december 2012 and january 2013 the same happed (ref 8561081-4269709). My phone has bin to the repair center 3 times and now ...
I called the call centre on Wednesday the 13/03/2013 and reported that i have no signal thus my BBM, watsapp, internet and email are not working. I spoke to two different consultants and all gave me options on how to configure my settings manually. I did this and it worked for a few minutes and ...
I was appalled by the absolutely disgusting service I received this morning from one of your customer service agents. After explaining my situation the agent tried to blame me for the problem, then upon realizing I actually understood something about mobile technology tried to back track and make ...
I am a frustrated customer and very disappointed with the service that I am receiving at Vodacom. I made an upgrade on the 06th February 2013 @ Vodacom shop in Hemingways East London. I then wanted to reverse the update and change my handset so I called client care on the 14th February @ 19:55 ...
I would just like to thank vodacom for their poor service. I am standing on our farm next to the vodacom tower and on my phone I have 100% 3G signal. As soon as you try to make a call the signal falls to edge and then to "g". And the call just cut off. You cant call someone, you can't ...