I got a call form Vodacom telling me its time to upgrade. Went though all the steps, i was not home when the expected delivery took place, so i left my ID book at home with a lady at my house so that the phone can be aigned for. The person did not want to leave there?? When i followed up, i was ...
It is almost 4 weeks since a laid a complaint the first time. The above mentioned lady (Xoliswa Mathele) never answers an email that you send her. She did send me a loan phone for the time being, I have tried to phone her, after numerous emails, but with no answer or respond from her. The loan ...
Having "pre ordered" a phone from Vodacoms website several weeks back I still don't have it despite all the local outlets having them in store and the call center now has "no idea" when it will arrive and indicate that as the upgrade has been processed it cant be cancelled. What ...
I was supplied with a defective refurbished phone. I was advised by Vincent that I must hand it in again a second time, after I handed it in at Cresta Repair Centre; where I was belittled in front of other customers. He then advised me not to return the phone, as yet, no loan phones available. He ...
I purchased a wifi router (paid cash) yesterday at Vodacom Blue Route Tokai (19/3). Device works but bad reception in my area. I took the trouble to go to the branch first thing in the morning to return the device. I was told by the customer consultant (after two trips to the back office) that he ...
I am STILL waiting on Vodacom! I have used a lot of data since my bundle 'depleted' and I am NOT paying for it as you owe me 500meg!!! ...