Almost a month later and I still cannot pay my account online because you will not log me into your pathetic self-service portal. I followed your instructions to reset my password, but I require a PIN to do so. The PIN is supposed to be emailed to me "shortly", but of course it has not ...
I would like to express my disappointment and disbelief in the service at the Vodacom shop at No 3 Simmonds Standard Bank in Johannesburg CBD. They are not helpful at all and are not willing to go the extra mile at all. I have had a few incidents at this particular shop that make me doubt why I am ...
Vodacom has approved a contract on my name with an istallement of R2736 per month and i have never applied for one and how come with a low score like mine i have called the contact centre for vodacome an had to hold for 10 min while waiting for a consultant i need this to be sorted out no ways i ...
Our Network coverage these past few weeks have been very poor. "No network coverage", missed and dropped calls are very common. Internet coverage is hardly adequate to send basic e-mails. Even logging a complaint on a website like this takes several tries, as coverage and connection gets ...
I found out via the Vodacom customer care line that I am being charged for a Blackberry internet service. I upgraded in January to a Samsung S3 with the Fourways Vodashop. Surely there is a check in place to cancel Blackberry services when you sell the client a Samsung? I have thus been overcharged ...
I experienced the most efficient service ever since I upgraded my phone in December 2012. Staff at every branch I visited were friendly, helpful and went out of their way sort out any problem I experienced. My cellphone was on Friday. I reported it and was promptly assisted. My insurance claim was ...