I have just received the most appalling service from your employees in Vodacom Constantia Village in Cape Town - they were purposely unhelpful and impolite, and unfortunately for your company this is not the first time I have encountered this approach at this shop. For such a high profile store, ...
At the beginning of feb I started experiencing network coverage problems. After numerous calls to vodacom (they never called me back as promised) i cancelled my contract with them. They said I will be getting a refund of R99 x 6 as It was their mistake. On the 7 th of march a lady phoned me to say ...
I could not let a compliment go past for Insaaf Maker, she has actually assisted me twice with two different queries and has gone above and beyond to help me. The latest was assisting me with a premature upgrade, she assisted with every single query promptly and eventually after many back and forth ...
A few months ago I went through the horrible experience of being contacted by a Joburg call centre on behalf of Vodacom to tell me I've been selected to be sent a second phone, which I declined, was still sent, and ended up getting added to my account. After I FINALLY got you to get the couriers to ...
Handed phone in at Eastgate Customer Care for battery and overheating issue. When handing in I asked the consultant whether the cracked screen will make a difference to the phone being repaired (screen has been cracked for at least 6 months. The consultant said that this will not make a difference ...
And more!! I have had it with Vodacom!! This is the 2nd time I have been by VODACOM regarding Cell phone contracts!! After 4-5 years of not having a cell phone contract, I decided to give Vodacom another chance! What a disappointment! From being misinformed about the cell phone contract and my ...