VODACOM SAY THE MATTER IS RESOLVED, BUT IT IS NOT - I NEVER SAID I WAS HAPPY DURING THE LAST PHONE CALL RECEIVED, CANNOT REMEMBER THE NAME OF THE CONSULTANT, I WAS WALKING AT THE TIME, NOT NEAR MY DESK WHERE I COULD WRITE ANYTHING DOWN, WAS TOO BUSY TO TALK. TOLD HIM THAT. ...
On 18 December 2012 I took the faulty handset to Vodacom customer care Umhlanga gateway and handed it in for repairs. - On 05 January 2013 I proceeded to the branch to collect my handset that was faulty, I was the informed that my handset could not be repaired and it was replaced. - In the store I ...
After choosing not to get an upgrade, I was given a R1000 Vodacom gift card. I went to Cavendish to use the card, but it didn't work. I asked for my goods to be kept aside while I went to the Vodacom 4 U store. I explained the situation and was told that I would need to contact the Canal Walk ...
Yesterday afternoon I phoned in to Vodacom for a suspended line that was payed yesterday morning. The only response I have gotten from their horrible customer service was "Sorry Mam we cannot help you". The account holder of the contract is my father (as the contract was opened 10 years ...
After receiving SMS messages on a new contract that my account was in arrears, I immediately contacted Vodacom on the 17th of May (yesterday) and after some great assistance by Malibongwe, we were able to ascertain that the debit order had been incorrectly loaded onto the Vodacom billing system. As ...
Just end call: when transferred from another department to customer service, I am to select a language option. So does not matter which option I choose the system does not read it, which is fine, though frustrating. BUT, then it just end the call!!! Whatever happen to just put me through to English ...