After receiving SMS messages on a new contract that my account was in arrears, I immediately contacted Vodacom on the 17th of May (yesterday) and after some great assistance by Malibongwe, we were able to ascertain that the debit order had been incorrectly loaded onto the Vodacom billing system. As the accounts department had already gone home (it was past 17:00) I was asked to call back today (18 May) between 09:00 and 13:00 to draw the matter to a conclusion and reverse the R100.00 penalty.
When calling this morning, I once again received great assistance and was informed to draw up an email containing the information, the changes needed and a copy of my bank statement proving that the debit order was never received by my bank. This I did and I then followed it up with another phone call to the accounts/collections department. I was informed that the admin department only works from Monday to Friday??? When I complained, I was told the supervisor would call me back and rectify the matter on the system for me ASAP. No one has phoned me back - I take promises like this very seriously, and I am chasing you for YOUR mistake!!! I would like feedback on this ASAP.
0 comments