I am a Vodacom customer since 1998. Over the last 2 years the signal has deteriorated progressively to a point where I cannot have a conversation without dropping the call at least four times. I have complained to 082155 on many occasion and I was told that they need to upgrade or build a new tower ...
I launched a original complaint on the 6th of May regarding being misinformed when i upgraded my contract. A consultant did call me on the following Monday just before 12 oclock. I told him specifically that i have meetings at 12 on a Monday. He said he will call me later. He did not contact me the ...
On the 14 of May 2013, I lodged a complaint about the contract that I was on and asked customer care to get someone to phone me back and to explain the contract to me as I want to move from a talk 1000 to a talk 500. I was never told if I move from the talk 500 package to a talk 1000 and then back ...
I experienced a lack of interest when complaining about my account being suspended due to me reaching my credit limit, a credit limit I was not aware off and a limit that they were happy to be over run by R 500. This limit was reached due to excessive data charges. When I phoned to complain I asked ...
Vodacom is like a baby on steroids, grown too big too quick and the unfortunate result is that they have a brain the size of a peanut who are incapable and short sighted to understand the meaning of customer attrition. I initially logged a query regarding activities (sms') going off my Account in ...
I ordered 2 phones on a upgrade basis - firstly problem with promotion that had to be recreated, then delivery address was incorrect after it was confirmed telephonically that delevery address would be corrected on order. I have left numerous messages (phone calls and emails) but no response. ...