After numerous attempts to upgrade to the iPhone 5s I finally managed to get through to a consultant. I specifically asked if they have stock of the phone I want and she said yes. However, I was told at the end that I cannot have the phone delivered to an address other than my billing one. I then ...
I have been a Vodacom client all my life. My first problem started when I pre ordered a Gold iPhone 5s. When the consultant phoned me, I was advised that I cannot upgrade to the iPhone 5s, as I was in the wrong portfolio. Lucky they rectified that. I had to restart the upgrade process and was ...
On Friday i was notified that the iPhone 5s had just been released from Vodacom, I had been delaying my upgrade for this release & had gone through the whole pre registration process prior to Friday. After doing the online application for the upgrade to the iPhone 5s i was shortly afterwards ...
Dear Vodacom On 11 November 2013, I registered via Vodacom website to pre-register an iPhone 5s as my contract is already due for an upgrade. The registration process was easy and I was pleasantly surprised when a call center agent called me to assist. Mid-way through the process I asked, if I ...
My vodacom contract was supposed to expire on the 11/11/2013 when all of a sudden, on the 07/11/2013, I received sms'es that my contract has been upgraded and the order number is U555252. I immediately called the call center on 0821959. I spoke to Ntwanano who confirmed that a request for a ...
I have two contracts with vodacom, I called in September to cancel the one i called later in the month to confirm it was cancelled i was not told id be debited again at the end of October so i called last week for some clarity on why i was debited, the consultant i spoke to Thandazile was beyond ...