Poor upgrade process at Vodacom. Called Call Centre 17 times this week trying to resolve the matter without success. I lost 1 week of incoming messages and was made to do a swim-swap from a normal sim card to a micro card only to find out that the new phone does not take a micro card. I want made ...
In respones to my last complaint, i was able to get my upgrade done which was satisfying HOWEVER, my new phone which is just over 3 months old has already had the keypad replaced because the first one had broke. Any person looking at the condition of the phone will agree that it looks as though it ...
Thank you Vodacom for contacting me as requested regarding my contract expiry. On three separate occasions I received three different stories fro your agents regarding when i can convert to prepaid. I need this done by the latest on the 21/09/13 midday. i was told this is possible if I call a day ...
There is not enough space here to explain how Vodacom is!!! Telesales agents are TOTALLY INCOMPETENT!! NO supervisors available at all!! NO follow up on my queries and problems!! I must have spoken to about 200 incompetent to try and sort out my account!! Wrong devices dispatched for delivery FOUR ...
I bought a Samsung s4 mini from Vodacom Jabulani on contract on 4 Sept 13. It gave problems right away, it switches of and on, it freezes. 11 Sep 13 I took it back (within 7 days) I was told that they would have to test it 1st, they did and was told they found no fault and I should fetch it. 2 days ...
Dear Vodacom, Your recent Promotional data rates specifically for the my20GB of R499 was attractive and actually made me cancel my telkom ADSL due to their intermittent service and the bad customer experience. I thought I finally had an alternative. I went ahead and purchased a Vodafone LTE router ...