My father became a client of Vitalaire due to bad service at Vitalaire's competitor. But since he joined Vitalaire the service is even worse! They are supposed to deliver a LIFE CRITICAL service called OXYGEN! But a staff member of Vitalaire takes a month to get back to you regarding a question to ...
Good day, my father passed away in October 2012. Vitalaire were advised thereof, and told to pick up the oxygen machine. They came a week later to fetch the machine, and advised us that we would not be billed for the use thereof, as my father only used it for 1 night. A few weeks later, I received ...
Since early April I battle to obtain an invoice from VitalAire to send to my medical aid. I bought a CPAP unit on 26 March 2013 and pay cash for the unit. The branch told me head office will send me an invoice after a few days. After two weeks I phoned and mailed VitalAire numerous times but no ...
I have had numerous complaints against Vitalaire (bad service/breach of contract/not following through on commitments/endangering the life of my baby/etc.). More than a month ago I complained on hellopeter. In Vitalaire's response they alleged that my queries/complaints were addressed. I then ...
My dad passed away in September, Vitalaire was notified of this in September, they only collected the Oxygen unit late October and billed for both Septemeber and October months. I have emailed them to pass the credit and have not received any reponse. ...
Here are some of the problems we have had with Vitalaire since April 2012: 1) Call centre number not working 2) Takes 10hours to replace faulty oxygen concentrator 3) do not deliver cylinder refills ordered 4) does not replace faulty saturation monitor over weekend 5) refusal to refund for faulty ...