Virgin Mobile has been incorrectly billing my account since February 2013, they are helping themselves to additional funds every month and when calling the accounts department in May 2013 I was told that in fact the amount was questionable and unauthorised. I was assured that a billing query would ...
I have been having problems with my Blackberry for 3 weeks now, but held off calling Virgin as I dread dealing with their Customer Service Dept. As usual I got wrong advise. So I decided to call head office. I was put through to a delightful, helpful person - Connie, who put me through to Raymond ...
I phoned Virgin on 23/04/2013 to cancel my husband's&mine cell phones accounts as we are leaving for Australia on the 17/06/2013.We received a letter of cancellation which we filled out&e-mailed back, we received confirmation that our e-mail was received&that our phones would be ...
I did my upgrade last week 04/06/2013 and still have not received the phone. I even paid in R410 for an early upgrade. I want virgin mobile to know that if the phone is not delivered by tomorrow 12/06/2013 I want a refund. I will not accept any excuses. I am sick and fed up of all the false hope. ...
I have been trying to get my new Galaxy Tab for 6 weeks now and every time I phone the head office their response is always the same "someone will call today and sort it out we are very sorry for the inconvenience" I have paid two instalments on my account but still no handset, I am a ...
I have talked to Virgin Mobile call centre many times, trying to sort this out. It is still not sorted. Firstly they are unable to automate sending out the monthly bill via email, the bill never appears. I have to phone in every month and they send it to my email address which works! Why can this ...