Virgin Mobile has been incorrectly billing my account since February 2013, they are helping themselves to additional funds every month and when calling the accounts department in May 2013 I was told that in fact the amount was questionable and unauthorised. I was assured that a billing query would be placed and my money refunded after the findings were verified. I didn't hear back from them.
Upon calling yesterday I informed them that I hadn't yet made payment as I needed to know the amount I needed to pay in taking into account that there was supposed to be a credit amount owing to us. I was told that they still hadn't investigated my previous query and that they would leave a comment on the account to urgently investigate and not to suspend cellular services until the investigation had been completed, my phone lines were suspended last night.
I called again today where I spoke to customer service agent Zanele and I was refused help. She claimed that there are 3 lines on my account but I only have 2 contracts active with VMSA.
As this is a blatant breach of contract on behalf of Virgin Mobile they have caused the contract to become legally voidable. I WANT TO VOID!!!
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