On Saturday afternoon while visiting a sick relative at about 15:50, I got out of the car and the doors were automatically locked with my 1 year old son still in the car. It seems there was a malfunction and I called Virgin Assist, where a a gentleman whose name I forgot proceeded to assist me. I ...
Had the best service in a very long time and i just want to thank Mr Habedi (Supplier name changed from Virgin Money South Africa to Virgin Insurance by Hellopeter.com) ...
Very dissatisfied with service from my claims consultant. It has been two weeks since my claim was issued. I have received zero feedback. The number the consultant gave me just rings. I continuously email asking for feedback and receive no response. I call the call centre -0860 21 21 80 each day ...
The proffesionalism displayed by my assessor Trevor and was phenomanal. Upon my welcome I was offered a cup of coffee to ease my panic and tension mode. Trevor explained the process in simple terms so that I would know what to expect during the claim process, which also put me on a relaxation mode ...
I accidentally damaged my R3500 laptop. I lodged a claim because my policy states that own damage or loss to portable items up to R3900 is covered with a payment of R550 excess. The agent placed the claim under content cover with an R850 excess payable if claim successful. They repudiated the ...
We have been waiting for our vehicle since the 9th of March 2013. We don't get any feedback unless we phone and when we phone we have to phone the panel-beaters to get any info. Yesterday I phoned virgin insurance and a lady said she would phone me back. No phone call since then.. They have ordered ...