I have vehicle insurance with virgin & I must say that since I now have to claim I am hugely disappointed with the level of service Im getting. Firstly, they never tell you that the first claim takes nearly a month to be approved & this causes a problem with the vehicle hire! So when you ...
Hi Guys I want to know about insurances, because i thought that Virgin Insurance was the best, but the are not, i spoke to a guy called Jerome to set up my insurance policy and they set it up very quickly for me. After that we committed to the end of every month for the payments to go off. This ...
On 8 March my wife had a car accident. On 15 April I took the car to their assessors as requested. I followed up numerous times to ascertain when and where the car was to be repaired. I complained by telephone, e-mail and website and eventually received a call from Virgin who apologised. I received ...
My new banking details were given and it was never updated by the agent (name not available). My debit order didn't go off as scheduled and i called back only to find out it was never changed on my policy. Being very angry, the new agent Nazeer Jacobs (very friendly chap) calmed me when he said ...
On Fri Apr 19th I was in a bumper bashing (rear ended in the rain). I registered the claim Mon 22nd April, assessed it Wed 24th & Sat 27 was informed that the damages were under 3k, so the claim wasn't taken up. I disputed the assessment as we could see that the bumper stiffener had crumpled ...
On 5 MARCH 2013 I was involved in a collision. While at the scene, I called Virgin Money Insurance to find out what the procedure is, and if they want to tow the vechicle. They advised that they would tow. No feedback was received between submission of the claim (next day) until I phoned and ...