Its always good to give credit where its due. Despite the fact that I was cancelling my policy with them, Kelebogile was very friendly and was willing to inform me of additional services that I had taken but had forgetten to cancel which would have cost me to call and cancel seperately. I wouldn't ...
NOLWAZI TNSOANE, is an excellent call centre agent at Virgin Insurance. Compared to my previous encounter with an agent, NOLWAZI is very professional, providing an efficient service. She did not make we wait (delivery on time), fast & excellent, she resolved my issues almost immediately, ...
I called to get re-insured on a new vehicle, nolwasi was so helpful, great attitude and a pleasure to speak to over the phone She not only made me feel important but made me feel important as a customer If we only had more people like nolwazi tsoane in customer care departments, phone calls to ...
I switched car insurance to Virgin a few months ago. When I signed up they told me I need to get my car inspected by Glasfit - fair enough. I forgot about it, and a few months later my car got broken into and my laptop. When I phoned them, they reminded me that the inspection wasn't done when I ...
I have recently had an unfortunate accident on one of my vehicles insured through Virgin Insurance. I have been impressed with the quick and efficient service I have received. My car has been repaired in a matter of weeks. It is easy to complain, so therefore I would like to the effort to also ...
Thank you to Munier Gaffoor from the Virgin Money group for assisting me with my claim. He provided a service that proved that Virgin Money South Africa is business run as if it were in a first world country. Excellent service from Munier. Please continue to keep up the great work. (Supplier name ...