I joined Virgin Active, and a few months later had to suspend my account for months as I had to suddenly leave the country for work. After I called and had my account put on hold for 3 months, money was still taken off my account for the full membership fee. When I arrived back, I called to ask to ...
I have been to a lot of virgin active gyms. Every gym has something special to it but the one thing that was consistent was the awesome attitude the staff had. Every single employee is awesome EXCEPT for the reception at groenkloof. I was busy speaking to one of them, she turned her head and just ...
The person responsible for the chlorine at the Potchefstroom gym does not realise/understand how to measure the correct quantity of chlorine that is supposed to be poured into a pool. The pool is not an outside pool, but yet the water is always so milky that I can hardly see a few feet in front of ...
I was informed last week and Friday 01/11/2013 that the gym will no longer open at 04:45 but 05:00. The paper stated that the change is effective as there was no complaints against the change. We were not informed of the change so yes there would be no complaints. Now I mailed Richard as per the ...
I complained about unwillingness of virgin active Greenpoint to help me with financial problems I experienced, claremont branch contacted me directly, assisting me competently and willingly, pleasantly surprised and impressed. ...
It is dissapointing to note that the equipment in general is not well maintained and replaced as needed - by way of example, the excercise mats are broken with the foam peeling out of the sides. We were told that 2013 was the year allocated to this branch for the budget for upgrading existing ...