A video was taken of me while training at the Virgin Active gym Randburg by a personal trainer Ms Bernadette Meyer (Delarey) who has a contract with Virgin Active and bears their branding. The video/picture was taken while I was training without consent. I was advised by fellow gym members and ...
Virgin Active SA On the 14 November I completed an online form reporting a problem at one of the gyms (N1City) and requesting someone from head office to call me as it is pointless complaining at the gym as nothing gets done. It turns out nothing gets done if you complain at head office either. I ...
I arrived a few minutes late for the step class at 16h30 to find there was no water to wash my hands in the change room. I used the old drinking water in my bottle. Then I found out there was no water at all, only an empty 25l bucket on a table outside the studio. Enough free bottled water should ...
I am absolutely disgusted by the LACK of service and attitude I just received from Lervern Willoughby!!! I called to cancel my membership and instead I got treated like an!!! Before my call I was on premium membership, she advised I would pay a pro rated amount on the 1st of December. However, ...
Went to virgin active last year because my wife wanted to use the gym and a lady by the name of Samantha assisted us all the paperwork was signed and she said when we come back to the gym she will process the paperwork and give us copies but we did not have time to go back and Samantha already ...
Monday evenings are probably the busiest day of the week at Virgin Active, yet even though the gym was extremely busy, Solomon decided that he would rather browse Facebook than to swipe the cards of the members who were queuing to get into the gym. I find this highly unacceptable and extremely ...