Hi, I would like to report excellent service, today at Maponya Mall weights fell on some guy's face, the weights bent his teeth and dislocated his jaw. The staff at the gym reacted so fast to the situation stabalising the guys and alerting us of the situation. In a split second all you heard was ...
I was tempted to complain about Virgin Active's choice of background music for a long time but today I cannot hold back anymore... I fully understand that it is impossible to match everybody's taste, but there is some kind of 'neutral' music, or playlists available that find pretty much a common ...
I am premium member for just over two years and wished to enquire about the classic membership prices. When I enquiredwith the two ladies at the reception I was told that they don't know and that I should find out on my own. What surprises me is that I am willing to offer more business to the group ...
I recently attended the virgin active with 2 girls that i was looking after. Knowing they don't allow visitors into the gym easily, I got a letter signed by their mom giving permission to attend the gym with me as visitors. The above 2 "managers" REFUSED to let me in. On a previous visit ...
As I was working out last night at Virgin Active, I was approached by one of their staff members by the name of sanele who told me to put back the weights I was using where they belong. Firstly I found the weight I wanted lying around after being used by somebody else. Secondly I was going to use ...
This is not so much a complaint as a plea. I am aware that it is the beginning of the year, and so the clubs nationwide are a bit busier than usual, but yesterday, I had to wait 25 minutes before I got the opportunity to get in the pool, and I had to share a lane with 3 other people. Now if it was ...