I had a financial problem and decided to be proactive and called Virgin Active on 25 Oct 2012 asking them to freeze my accounts for Nov/Dec and Jan13. I spoke to Mpuzi who sympathized and promised to freeze the necessary accounts (3). When November's FULL subscription was deducted I again called ...
What can I say, I actually expected the poor service I am getting. I once again had to suffer the financial loss of Virgin active debitting my bank account. I phoned the lady in administration, named Ndibo, WHAT A RUDE PERSON, she was not happy that I was disturbing her as she was busy with ...
Me and my partner switched to momentum multiply and so changed our membership at virgin active as mulitply customers on the 5th and 6th of February 2013. The process went smooth and our old contracts were cancelled and the new contracts made active on the day. We were told that we would expect a ...
After posting the complaint below on 7 Feb 2013, a Virgin Active employee contacted me saying that a bag will be sent to the Groenkloof branch and someone will be in contact for me to pick it up the next week. 3 weeks have passed again, I am highly disappointed I joined Virgin Active end of ...
It seems whenever i go to the gym i am forever struggling to find suitable parking for my vehicle. I feel that as a member paying my fees i am at least entitled to that. I am not sure if other members have had the same complaint before or not but that is exactly how i feel about the case. If the ...
I went to virgin active to have a look if i will be interested in a gym contract. a guy by the name of Tony stopped me and asked if i would be interested in a guest fee of only a R100, no other costs involved! He said if i pay a R100 now i will receive my card and can immediately start training. At ...