Not long after i signed up for the gym, things got hectic and I was unable to attend and use the gym facilities due to the nature of my work and when i asked for the contract to be cancelled, they refused and continued to take money from my bank accounts. Not long thereafter, I was badly injured ...
I joined Virgin Active Paarl last year, knowing that I will soon move to Cape Town. I asked them whether it would be a problem to change branches. They assured me that it is as simple as making a phone call and then I can transfer to any gym in the country excluding the exclusive Melrose Arch ...
On November 13th, 2012 I approached a member of virgin active staff to enquire about visitors vouchers as a dear friend was visiting from Australia. An email was then sent by myself to Sule Huiman on November 15th, 2012. Following a 2nd complaint to a manager on duty (Nthabiseng) regarding a ...
A few weeks ago I received a call from lawyers stating that my account was in arrears, when i asked them how long it has been I arrears they just gave me an amount and told me I need to pay it. confused by this, I asked them for copies of mine and my fiances contracts, they only sent my fiances and ...
On Friday morning 19 April there was a staffmember of Virgin Active Petro Howen who took on our personal Trainer in front of our whole class as well as the entire gym full of people watching, because of personal issues, her husband is also working there as a personal Trainer and this is not good if ...
In December 2012 Sunningdale gym was running a promotion. I have all pages with contract packages to choose from and my signed contracts. I was sold a two year premier membership for the price of R379. The person responsible (Marietjie Nell) still signed my contract as to assure me that that will ...