Hi, I saw a promo on the virgin active website related to the clubv/free bag membership. I went to the Soweto branch but informed me that they had 15 bags which are now out of stock, I signed on two kids and I promised them bags that I now can't deliver. As a virgin active member, I am unhappy that ...
We received a quotation for two new gym memberships from the Durbanville gym. From the start I made it very clear that I require one membership with Durbanville, and on from Tygervalley. I was assured that I could take out both contracts at Durbanville and was given a price. I was assured that I ...
I recently got married and moved to Discovery on my husband's membership. I had to change branches and I just sent an e-mail to the Tygervalley branch informing them of the change. Not even 20minutes later, Jamie phoned me and said she will be sorting this for me. She phoned me 30minutes later to ...
Firstly I was charged because the special I signed for has expired, I wasn't told until I finished signing. It took over an hour so there's excuse the manager didn't have time. Then I was asked to come in again because they made a mistake with my information. I did and had to wait another week ...
A gym contract does cost a significant sum to most members, health benefits of which outweigh cost. Having a gym membership and not being able to train because the only times convenient to you are the very same times that the gym is extremely over crowded leaving one to not only wait in ques but to ...
I had a contract with Virgin Active last year. Towards the end of the contract, I became too busy to attend gym and decided to cancel my contract. I paid the necessary fees for cancellation and was assured that everything had been sorted out. Two months following my cancellation, I received ...