My bf was contacted by a rep from Trudon to place an ad in the Yellow Pages. He signed the forms but told the rep the Telkom account was in my name so not to put it through as he would need my go ahead first and asked him to email me the forms to sign. I refused to sign them so ignored the email. ...
After having lost service for a month, I asked if it was possible to get reimbursement for the days that my line was not working. The people at the technical as well as account departments confirmed (I've talked to 3 people at Accounts and 2 at the technical department at call centre) that its the ...
With regard to my previous complaint titled "Useless Connection" telkom logged Ref: ARS 226480, a technician came out and moved the cable higher, however the connection is even worse now, the download is still 0.2Mbps with a ping of now 983ms this is the worst connection ever wireless ...
Logging/escalating faults on Telkom's website got me nowhere for this congestion kind of fault. I was pleasantly surprised with my previous HelloPeter complaint (less than a month ago), where the issue was quickly (but unfortunately only temporarily) fixed. My fault & escalation numbers are: ...
I cancelled my 5GB internet service to switch over to an uncapped service. The next month and the month there after I am still being billed for the 5GB service in addition to the uncapped. I have cancelled 3 times and was promised each time the service is cancelled. It took more than an hour to get ...
I applied for a telephone transfer on 19 April and paid R318. The transfer must be from 1 house to another house in the same town on 1 May. I phoned 2 May and the call centre said I must first pay R318!! which I did 2 weeks before. I phoned again 3 May and the call centre said it will take 48 ...