I really am at my wits end with Telkom. I finally managed to get a landline last week after numerous calls and follow ups and excuses from Telkom for 5 months. Luckily that has been dealt with and I requested a 2MB ADSL line for my house. After receiving my line, I joined up with MWEB who were the ...
Since early April my line has repeatedly experienced high latency issues. The fault has been reported 7 times. Each time the problem has been resolved within a day or two - but the problem returns after a few days. My records are as follows: 4-Apr: 721CNK020413 11-Apr: 231CNK110413 12-Apr: ...
Since the beginning of April we have on numerous occasions reported a Telkom pole which is falling against our border wall, the wall has already been damaged badly and it is a matter of time before the wall will collapse and the the pole will fall, which will result in extensive damage to adjascent ...
My telephone line has been dead for 3 days and after logging the fault online, I received a reference number 89CWK090513. Since yesterday I have been calling the call centre for help 4 times but their response is that while it is Telkom's fault, I need to wait on a technician to contact me. It ...
Our phone/internet line went down after a lightning storm in Mid April. A fault was reported on April 18th. An initial target date for repair of May 22nd was given, this was then changed to May 12th and on May 3rd, a message was sent that the target date is May 1st. On May 10th, a new message was ...
I am pleased beyond expectations at the manner and time in which my dead phone line report was attended to. It took less than 18 hours from my report to the line being back on repaired. I especially appreciated the free sms line to report the fault as well as the reply to my messages. It's the ...