I have had my fair share of poor customer service but nothing comes close to Telkom. Doing something as simple as scheduling an appointment for a technician to come and activate my line has proved to be near impossible. There is zero communication between their departments/personnel and the retail ...
Telkom offers the most horrid Internet service, Im a new business customer and I regret the day I signed up with them every single day. There service is so bad it makes me sick. We definitely need another service provider in this country ...
On 23/05/2013 I Requested an upgrade from a 4 Mb line to a 10 Mb line. This was done, my router is now connecting @ 10mb. I also asked that my 20mb "Cap" be changed to a 10mb uncapped account. Since then i have been having issues with line speed. I am not getting close to 10 Mb. After ...
My previous complaint was given a so called escalation number. The number allocated was ARS 227748. It's been ten days since I've been experiencing problems with my Telkom line. The initial problem was a crackling noise on the line. The problem has gotten worse as the line has been dead for the ...
I asked for a 2mB ADSL line from Telkom for about R600 per month. That is all. They installed it and told me installation would be free. I got an invoice 2 weeks later stating that I owed Telkom R2700 for: Installation Evening Weekender Plan Then they double charged me as they created 2 accounts ...
We have established that Telkom has 2 accounts for one telephone line for us. We have been paying one account and not the other account, as you cannot pay twice for 1 telephone. They have now cut us off due to none payment for the one duplicate account. We have contacted them and requested they ...