Applied for business lines to be migrated and a new line to be installed, technician completed half the task and disappeared lines are cut at the old building but not installed at the new one, new line installation also not complete, contacted account manager he said he will sort it out, its been a ...
I reported our landline as being dead (no service) on Fri 17 Jan 2014. Ref no 470CRK170114. I phoned in (on my cellphone-at cost to me!!!) on Wed 22 Jan 2014 and was told that the fault would be escalated. A week later - 29 Jan 2014, we still have no landline!!! Every call I have had to make in the ...
From the 28th of November, land line has not worked, although ADSL line worked. I bought a new phone in case this was the problem, but it still did not work. I have 6 reference numbers from Telkom, 5 replied back as problem solved, although the problem is still not resolved. Requested technician to ...
I have been on the phone for around 3 hours in 2 days trying to get through to Telkom to relocate my telphone and adsl line as I will be moving. When I finally got through to them they told me my line was cancelled around the 28 of December 2013. Firstly I never phoned in to cancel it. When I asked ...
Do the telkom call centre staff know how to operate their phones?? WHENEVER I get transferred the call is dropped!! On top of that - the menu options are limited. All I want to do is activate my line - not report a fault. Not to mention the amount of time spent on hold. How about telling me ...
Fault Number : 578250 We Reported a fault on Friday 24th of January 2014 which we were informed that it will take 5 working days to fix, my mother who is at home called in to the call centre now to find out if there was an update only to receive no information except that it will be taking another ...