Please can someone let me know what more I can do. Absolutely shocking service. Over a week now and my line is still not resolved. I suggest firing from top to bottom and starting again. They have not resolved my credits for all the down time either. Don't think the left hand knows what the right ...
Using Ping plotter, I regularly get 1300ms on the first hop to the exchange here in Tokai. Its obviously congested every day when people come back from work from 5pm onwards. the internet is barely useable. please upgrade the infrastructure to give me the product I payed for otherwise I shall have ...
In short: my Telkom line exchange is congested. This means that during prime time, my internet it barely usable, even for local traffic. 5-9 pm on weekdays, and don't even try to use the internet during the weekend. I have logged many, many faults, always receiving calls at lunch time the next day ...
I am paying for a 2MB Line and only receive a download speed of 110kb - This is daylight... I have phoned the "Callcenter" numerous times, just to be greeted by a Incompetent "person" who does not KNOW the meaning of the word service NOR how to spell it. I have reported this ...
I had an outstanding account and my services were suspended which is acceptable. I put through an EFT payment at 10am this morning for the full amount and then phoned Telkom. The lady confirmed my payment and said our landline had been activated again but the data line would take another 2 hours to ...
I called Telkom three times trying to set up my internet on a new laptop. Two women left me hanging saying they would assist me with my problem and never returned to me. Then, on the third attempt, one hour of calls later, I met Mlungisi. He knew what was wrong and how to fix it. The problem was ...