TELKOM ADSL TECHNICAL SUPPORT does not support BILLION modems and they ask over five security questions after you gave them the order number, I am cancelling my new order due to poor customer service. Why do they not say upfront only USE TELKOM MODEMS. Really horrible service even the team leader ...
Still no feedback from Telkom. Sent through proof of payment NUMEROUS times. Hours a day on the phone. But Telkom still will not connect our ADSL even though it has been paid. No one seems able or willing to assist in this matter. We have now been disconnected for two weeks despite payment being ...
I do not receive statements for my cell phone acc from 8ta/Telkom for months now. I have taken it up with the branch in my area, my email address has been changed, but still!!! No account, no notification to what the amount is to pay, nevertheless the next thing that happens, is that my phone gets ...
I moved at the end of April and did not have permanent address to where the asdl/telephone line could be moved to. I requested a block, but was advised this could not be done. So I paid for nearly FOUR months for a service I could not use. Now that I have a permanent address I requested the line to ...
Over a year ago i cancelled my telkom line due to a billing problem, the outstanding amount was -R3000 of which they credited me -R1300. the outstanding amount was R1700 of which i had to pay.. i then paid R1000 the first month and forgot to pay the R800 which was my mistake, the next month i was ...
My complaint dated 25 July 2013 refers. This is the first time I'm writing a second complaint about the same issue. Normally other companies would have resolved the issue within a month. But this is Telkom, nothing surprising. I again plead for assistance on fault 76CNK260713 which was escalated to ...