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Telkom
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Telkom
Cancellation of line

About three to four weeks ago, I asked for my Telkom line to be disconnected, as I will not be using it for quite a few months. I have been a Telkom customer for many years, and every time I moved house, the [hone was disconnected immediately, and within day reconnected at my new address. Now it is ...

Telkom
On hold for almost an hou

I have been waiting to speak to an agent for almost an hour now. The first time I called the phone was put down on me after 15 mins of waiting. Now on my second attempt I have been waiting for more than 35 minutes. Do you only have one person in your call centre? What is the problem? Surely you ...

Telkom
Impossible to cancel lines

We sent a cancellation email to Telkom on 18 July 2013 to cancel all 3 our business lines (after struggling to do so telephonic-ally via the call centre). On 29 Aug 2013 we received yet another bill & phoned the call centre to find out why the cancellation was not done. The consultant confirmed ...