Telkom, This complaint is about service delivery to your ISP partners. When complaints have been lodged at Web Africa, together with numerous complaints on "HelloPeter", we get told that it is because of Telkom and your inabilities that the state of our ADSL is so poor. Let me tell you, ...
About three to four weeks ago, I asked for my Telkom line to be disconnected, as I will not be using it for quite a few months. I have been a Telkom customer for many years, and every time I moved house, the [hone was disconnected immediately, and within day reconnected at my new address. Now it is ...
I have been waiting to speak to an agent for almost an hour now. The first time I called the phone was put down on me after 15 mins of waiting. Now on my second attempt I have been waiting for more than 35 minutes. Do you only have one person in your call centre? What is the problem? Surely you ...
We sent a cancellation email to Telkom on 18 July 2013 to cancel all 3 our business lines (after struggling to do so telephonic-ally via the call centre). On 29 Aug 2013 we received yet another bill & phoned the call centre to find out why the cancellation was not done. The consultant confirmed ...
What is going on with Telkom? I reported our line as faulty and a reference number was supplied. Two weeks later the line was active again, but the number was wrong as I had someone else's line. I tried to report that problem, but was unable to due to the fact that the original fault was not ...
I have a 4 mbps line via Axxess internet with Afrihost as my data provider. Starting in May this year I started having poor performance in the evening. In the morning and during bussiness hours I get full line speed. After going through several processes with both Axxess and Afrihost I started ...