9:57 23 August 2013 I logged a call with Telkom regarding my line that was down. Service ID: 0317154489 Support Call Ref: 209CNK230813 The following Monday, a technician called and arranged to meet me at the house, where he tested the line and found it to be faulty. He then advised me that he'll go ...
On Thursday, 29 August 2013, we couldn't make any outgoing calls at the office. Our accounts department made a payment the same day. We reported the phones from Thursday, and today, Monday - 2 September 2013, we still can't make any outgoing calls. Telkom's account department said our account is ...
I originally closed my ADSL account with Telkom in writing by email and telephonically on the 30th of May giving them 30 days notice. I have subsequently phoned again 4 times, have re-emailed and have visited two different Telkom shops. In each instance Telkom confirms they have a log of the ...
I discovered two weeks ago that my 8ta internet 3G had stopped working. After contacting the call centre, I was informed that my 24 month 8ta contract for which im supposed to receive 10gigs a month had been cancelled without informing me. The call centre operator asked me to go to my nearest ...
Our company ADSL lines have been down since Thursday. When we first phoned the call centre they told us that our lines are running perfectly. I think 20 calls later they admitted that something was wrong and that the matter will be escalated and fixed. Another 72 hours have passed and the call ...
I am writing this on behalf of a friend who has not had internet since last Sunday. They have phoned the internet help line and once were treated like 2 year old children and then by someone who said they would have to send someone out to check. After calling everyday they were told that someone ...