I lodged a complaint on Hello Peter regarding a problem more than 2 weeks ago. Telkom responded as follows: Hello NeelsFourie, Thank you for your post Kindly be advised that the matter has been escalated to the relevant department for further investigation. We will provide you with feedback. We ...
On Saturday I bought two Telkom world call vouchers and when I wanted to use them I was told that the numbers are not active yet. I phoned Telkom's help desk and they tell me the numbers will only be active tomorrow morning?! How the do you sell voucher numbers that's not active?! I basically paid ...
I'm paying for a 1mb line, but not even getting 0.50Mbps, barely even 0.15Mbps. Where I lived previously, there was no issues. Since I moved, i've been getting internet speeds, and this has been going on for 2 months now. I left it in hope of telkom fixing it quickly. It seems i'm being throttled ...
In a previous post I explained the whole problem of my ADSL line generating massive amounts of CRC errors. Apparently we have to educate ourselves about these things so we can teach the technician assigned to the fault how to do his job. The equipment at the exchange is faulty. The Line is OK. They ...
In September we went to the Telkom store situated in Bayside shopping mall and applied for a 4MB uncapped line and got told we would have to wait until the following month for it to be installed. We were patient and then got told it will take up to 3 weeks due to the lines being replaced in our ...
I've been struggling with intermittent connectivity for the last 3 weeks of which 2 weeks I had no connectivity. Please can a technician who knows what he's doing correct the issues. Intermittent connectivity and slow internet speeds when I'm paying for the most expensive home internet package ...