Reported a faulted first week in december. Received an SMS on tuesday 3dec that the fault has been restored - but our line was not working (1008ctk281113). We then reported the fault again - 648ckt031213 - still no working line. We have been phoning daily to check on progress but nothing. Why do I ...
I have installed Telkom ADSL (with all the bells and the fasted package and what ever) at my home office and from the first day the speed were slower than the cheapest WI-FI signal in town. I know because I have both installed and Telkom ADSL is some times so slow it stop workin. When complaining ...
I got transferred so many times when i told them im starting to take down names i only got proper assistance worst client serves ever!!! ...
I applied for an ADSL line 4 weeks ago. The Tech came out a week later knocked on the door and said he is going to the pole. We can see the pole from our back door and he was never there. I then called Telkom the next day as no one notified me what the problem was. I was told there was an ...
I phoned the TELKOM call centre to cancel a landline. They logged it, I received a phone call to confirm and all was good. Yet, nothing was actioned. I have now been trying for months to cancel the landline - phoned the call center, received a phone call promising cancellation and refund. I have ...
We cancelled our office DSL lines on 1 August with effect 30 August. Now 4 months, endless phonecalls, queries and follow ups later, we are still being billed for those cancelled office lines. Nothing gets done and we continue to pay and pay because we otherwise loose the lines we would like to ...