I called Telkom for the 5th time in 2 months now as I have not recieved a single account and recieve smses stating my account is in arrears even though I have an active debit order. I am now told that I am being billed for a line that Telkom failed to cancel for 6 months and this is the account ...
After being on hold for 29min and then spending 47 min on the phone with a technician, it became apparent that my modem was faulty. Was informed that its no problem, just take the modem, box and slip in and as modem is less than a year old, Telkom will just replace the modem for me. During my lunch ...
I am trying to cancel a telephone line. I first tried 3 months ago. I am still paying for a line, in a house I no longer live in. Today I have been on the phone for about 90 minutes, being told to "Thank you for holding. All our consultants are currently busy". Does Telkom have any staff? ...
My husband and I needed to move houses and obviously we needed to reconnect the Internet at our new house. Therefore a week before moving we contacted Telkom in order to have the line transferred to the new house. I am a small business owner and work from home and having my Internet running is ...
I tried phoning the Telkom call centre to move to another internet data package. I can't use the 10210 number, as I am calling from a line that has internal extensions. I then tried dialling the 0800600126 as per the Telkom site, which doesn't exist. Then went onto the international call centre ...
We seem to be experiencing technical problems with our landline, we cannot makes calls, we cannot receive calls. When people phone they claim the phone rings but actual phone it'self does not ring therefore we do not recieve our calls. It's concern we still being billed but our phone doesn't work! ...