Logged a service request on the 27th December 2012 for a fault on my line. No telephony or ADSL connection. I have repeatedly called for assistance, and have escalated my calls, but still no resolution on my fault. We have had 3 technicians out to work on the problem all leaving without resolution, ...
I never thought I'd be complimenting Telkom, but here I am. I logged a call to have a line installed. I was notified that the technician would be at my house 3 days later. Not only did he arrive, but he arrived early, installed the line quickly and was gone. No problems at all. If I were to ...
I have been trying to unsubscribe from a daily usage summary that I sometimes receive 30 times at once, in the same day! If I am lucky enough to find a phone number that is not out of order, try 0800 500 200 for instance, the apathy I am met with defies belief! and do not ever, try and do this by ...
My error log: Error reported 23/08/2012 ref 454CTK230812 down for one and half day Error reported 31/08/2012 ref 068CTK310812 down for one day Error reported 19/12/2012 ref 774CTK191212 Reported problem to 24/12 Jonas called at 09h00, will be here between 09h00 and 11h00. 24/12 hellopeter ...
After reporting a faulty DSL line to Telkom on 09/01/13 and the importance of it to be fix A.S.A.P nothing happened after 5 working days. Is it my perception or does Telkom try to make it as difficult as possible for the private sector and their Clients to make ends meat. Wake-up and allow another ...
Two weeks ago we logged a request to get the internet installed at our new flat. They have phoned me yet not my boyfriend the person responsible for the account. Today they phoned asking for his number, I gave it to them yet the have yet to phone him. So Mike (boyfriend) phoned the helpline just to ...