I logged a fault on the 03/01/14 ref: 66btk030114 and have spoken to various supervisors at the call centers (Lerato, Patrick and Seleklo Ntangeni) inbetween with no avail they have told me that there is a general fault in my area and that a bulk fault has been logged ref:87btk160114 and that it ...
After posting a complaint on this site, I was contacted by a representative via the complaint on this site. I was asked to send a mail with my account details, which I did. And that was it... no action, no service, nothing ...
I guess as long as Telkom is the only service provider for our area (wireless is no an option for us, nor is Neotel), Telkom will continue to ignore the plight of paying customers in the Rynfield area. I am not even going to bother to list the long list of fault references here - just check all of ...
I submitted an online request to Telkom in November to cancel my telephone line. I went on holiday for a month in December and when I returned in January my line was still active. I called Telkom (took 23 minutes to get through!!!). I asked the lady what I needed to do to cancel the line and ...
My ADSL (011 954 5569) has been off for 2 weeks. This was reported and I received an sms with the fault number (13CRK120114) and a day later an sms saying the line has been checked and is not faulty. The internet is still not working so I called and reported it again and they elevated the report. I ...
This is my second complaint with Telkom in one month. I have logged the following calls wrt lines not working: - 22 Nov '13 72CRK221113: call closed without anything fixed - 18 Dec '13 698CRK181213: call closed without anything fixed - 02 Jan '14 124CRK020114: call was closed on the same day due to ...