For the past year I have been trying to sort out my Telkom bill. Every month they add a R160 "service fee" on my account, which is the same amounts as my subscription fee. This month alone after days on the phone with their call centre, I was told first I owe R90. Then a few days later ...
We are trying to cancel one of our Telkom business lines. First we get given the wrong email address to send the cancellation letter which find out only a week later after following up on our side. We send through another cancellation request to the correct address and follow up a week later. Now ...
I CALLED TELKOM TO APPLY FOR A LINE THAT HAS TELEPHONE, FAX AND ADSL. SOMEONE CAME TO INSTALL IT LAST THURSDAY AND THAT WAS IT! I WAS ADVISED THAT I SHOULD BE ABLE TO FAX - I AM UNABLE TO FAX!!! I CALLED THE CALL CENTRE AND I WAS SENT FROM PILLAR TO POST FOR A GOOD 30MINUTES TRYING TO EXPLAIN THE ...
I ordered my adsl line on the Monday, Wednesday I received an sms saying that a technician will be at my house on Friday. Friday the technician showed up and installed the line, we received a router and after a quick phone call to Telkom to get my user name and password we had internet. After sales ...
I applied for a telephone line in June 2011 to be exclusively used for Internet usage. A month later I received a bill for R1937.60. It listed various charges that I was not made aware of when I applied for the line. I went to the Cresta Telkom store to lay a complaint. Instead of receiving a ...
Internet has not been working properly since 21/03/13. 1st Technician told me to replace cable which I did. 2nd Technician identified a faulty cable and said its fixed. Technician who said I must replace cable came again and said there is a dry joint in my line. This Technician could not identify ...