I would like to thank LARA from the U Count rewards call centre [Standard Bank]. Lara assisted me immediately and efficiently. She was by far one of the friendliest call centre agents I have ever spoken to. Thank you Lara for making my day pleasant, for your friendly voice and efficient service. Ms ...
I changed cellphone numbers 2 years ago. I changed jobs 1 month ago. The OTP is being sent via email to my previous employer and the old cellphone number reflects on the POP. I called the call centre ans was advised that only the branch can make these changes. I went to the branch & the ...
I applied for a pension backed loan and inicially had lots of issues with call centre inefficiencies. I ended up complaining to SBSA on twitter and immediately got a responce from La Toya Marlow who phoned me and said she would follow up the query. After that I had quick response from Khomotso ...
This is the second time that this has happend to me, standard banks service is pathetic, i am highly as i keep withdrawing from the ATM and no funds came out of my account, when contacting the call center all the agent could advise me was to wait 15 working days as the department needs to ...
I recently joined and PAID for Ucount rewards at Standard Bank. Like with any new programme I had some queries and issues upfront that needed to get resolved. So I sent an email through to the enquiries cabinet which promptly sent a response saying that they will contact me within 24 hours. This ...
I've been an existing Standard Bank client for years by way of a credit card... recently they launched the Ucount Awards... so when trying to register for it I was told that only Mastercard clients are illegible - those of us who have a Bluebean Gold Card don't COUNT. Even although it is a Standard ...