I Ordered my new glasses with a prescription sunglasses and payed R300 extra for the polarisation from spec savers in Mall at Carnival 6 weeks ago. After I had to phone them numerous times to check if my glasses arrived i finally decided to go in one morning and check. Sure enough my normal glasses ...
I went for an eyetest Nov 2012, I enjoy the buy one pair get the other pair free promo. I also used to get the best service from this branch thats why i travelled all the way from Benoni to them, i can not say how many times i had to phone and follow up on my lenses, i also needed a trail pair of ...
My dad has been to specsavers on the 5th of February 2013, and was informed within 10 to 14 days he'll receive his prescription and a free pair glasses, till date nil received, he has made numerous calls to specsavers and was told they will call back within 15 minutes when to fetch. This has not ...
I purchased a pair of reading glasses from Phalaborwa Specsavers, 11 months down the line the coating is coming off both the lenses so bad that i can hardly see out of them. I approached them and they say they cant help me I should come in and get new lenses as its time for my new presciption. I ...
In January, my daughter and I went to Mall@Reds Specsavers. My daughter was prescribed new contact lenses. I phoned many times wanting to know if they were ready. I was always kept on hold and then promised they would phone back. Needless to say - this did not happen. I then received an acc and saw ...
The assistant Agnes could not perform the eye pressure test properly. She did it 4 times on my right eye. She clearly did not know how to use the pressure testing machine correctly. Training is needed for staff on how to handle patients, customer service and how to actually use the machines. I felt ...