I am just short of going to the FAIS Ombud! I need to cancel a policy and you are making it impossible! I do not believe that my broker provided me with accurate information regarding the cancellation procedure and consequences and is looking after the people paying his commissions instead of the ...
Morning last time I wrote a report about Sanlam. They were quick to respond e'mailing me the letter that was requested: That was Bogadi Manzini, now when the court calls the number listed on the letter nobody seems to know about this policy and the letter, even their fax number is wrong because the ...
In November 2013, i replace my existing life cover with a more better benefit at an affordable premium. To my surprise the replaced policy was deducted as well as new policy was deducted on the same month of November 2013. My concern is that on the application form to replace my policy, was ...
I took a loan with Sanlam in November 2013 and the agreement was that they will debit my account on the 31 of December 2013. On the 6th January I called their customer care centre just to check if they debited my account, to my suprise the lady (Natasha) said they did not bcos their system was ...
Immediately after the passing of my husband a claim was forwarded to Phakama Funeral Society, a subsidiary of Sanlam. After relentless attempts, the claim had still not been honoured. It is 5 months since my first claim, yet upon each enquiry I reach a dead end! I need urgent feedback on the status ...
I took a life cover with Sanlam in 1993. When I checked the status in 2009 I was told that the policy was cancelled on the basis that the 1st premium was never paid. This was shocking as it was never communicated. I was surprised because to me this was not legible for the cancelation of the policy. ...