Why does this Company force consumers to buy upgrades of their products to obtain simple support for a product bought in good faith? The original product full fill the needs it was purchased and now Sage Pastel refuses to assist on the functionality of their product? Should I lay a complaint with ...
I work work Pastel on a daily bases, and go out to some of my clients to help out with their pastel problems. Normally when i encounter a problem a cannot fix i phone pastel support, however for the last 3 months i haven't even been able to get through to support. It is always a 30 min wait on the ...
Hi Bought a package a year ago, only registered now a month ago, call centre tells me my support expired, no phone call or invoice sent to tell me I need to pay again for support, although no support was used, They just refused to assist. Is this the service a person pay for. If I did not pay an ...
I have been holding in the phone queue for 42 minutes, there is no answer. I have an urgent matter to discuss and it seems like they just don't care! ...
We pay almost R20 000 in licensing and support fees annually. For this we are promised, " As the leader in accounting, ERP and business management software, Sage Pastel has a contact centre that is committed and focused on providing you with all the support you need ". This is an empty ...
I have been holding on the phone for over half an hour, trying to get support... I was then told that I have not paid, and that is why I am not being helped?? After confirming that I actually have paid, I have been transferred to the support desk. I have been waiting another 20 minutes to speak to ...