I received a letter from SARS that my salary tax was not deducted correctly. After an enquiry with the company accountant the feedback is that it is the PASTEL program fault. It did not deducted the tax correctly. After investigation it is found that the PASTEL program has not deducted the taxes ...
I bought the my invoicing package beacuse I am a small business and do not need anything more. I called in this week to re register my package on a new PC. I was helped by Helen, I explained to Helen my problems, she said she will put me through for a once off assistance. I then spoke to Matilda ...
My accountant sends me a report each week but recently the pdf she created from Pastel MyBusiness Online didn't have any writing (only the numbers). I lodged a query online at around 6:30pm that evening. 9am the next morning a Pastel call centre agent called me and resolved the problem. I was super ...
SARS changed the UIF contribution amount in October 2012. NO email was sent to my company indicating that a legislative update had to be run in order to effect the changes. There are automatic notifications to any upgrades to the software when you open the program itself, however apparently there ...
I have been waiting for 2 days for someone to assist me getting the regional settings configured correctly on Windows 8 in order to use my Unisa Pastel software. Trainers put the phone down in your ear when asking for assistance. This is ridiculous. I have no idea why UNISA has chosen to partner ...
I sent in my Pastel Back-up after half past one on the 30/01/2013. Today, 31/01/2013 at 9:00 my Back-up is back, and fixed! Truly a pleasure to work with Pastel Support. Thank you very much. ...