I tried to install Pastel Payroll and nothing happened. No error, just nothing appeared on the computer. I phoned Pastel and they said I must run Teamviewer. Which I did. I then went to see a client and when I got home, hey presto it works. They now want to charge me for this. How is that for ...
How can we trust our financial information to a company that cannot even respond to an email sent to their support. It took weeks and three phone calls before they could change the country on my profile which I accidentally left as the default that was some obscure country. Then all other emails ...
Dear Pastel, Thank you for assisting me with my support query on 24 July 2013 by referring me to another business partner. The partner did indeed solve all our problems and we can now work again. However, in future please inform clients that you do not support a product or a module built into your ...
I work for a large private accounting firm. One of the many services we provide to our clients is to facilitate purchases of Sage Pastel software on their behalf. Unfortunately due to a misunderstanding the wrong software was purchased. I won't go into the details, but I will mention that tempers ...
I attended a training course on the 10/11th of June. I am a broker by profession and attend many seminars and courses and am a teacher by qualification, so to say i have some experience when it comes to training might be okay. This was probably the worst training course that I have attended. When i ...
We changed our accounting software from QuickBooks to Pastel Evolution last year and I have regretted it ever since. Pastel referred us to their agents, and we chose Fincom who customised our BIC report. As an NGO with multiple departments and segments we could not use the generic training for BIC ...