Before boarding flight SAA 0062 the 10 hours flight to Lusaka, Zambia we were told to the plane was too full and therefore the hand luggage had to be placed under the belt. I insisted that the I had fragile goods but was told it could not go on board. Upon arrival I discovered that 2 of my watches ...
On the 29th of March 2013, I made a flight booking to Cape Town, for myself and my fiance as SAA was pressurizing people to use their miles or forfeit them by the 31 of March 2013. I was on the phone with a lady from the call center for almost 30 minutes doing the booking and after all was ...
I made a reservation with SAA and subsequently changed my booking but when I made the change, the extra charges did not go through and I was not aware of this. When I got to the airport on the day of the flight, they told me that I have not paid and they now need to charge me an extra R200 per ...
Logged a request on 22 January requesting a refund of 2 tickets which was incorrectly booked due to a glitch on SAA's website. A month later I was assisted by Lizl Myburg after sitting for hours on the phone - 1 of the tickets was refunded but only 60% thereof. I wrote more e-mails asking for an ...
I got ticket from Durban to Lagos. out of SA on the 26th of Jan. tried to return to SA on the 28th of March from Lagos, i was told that i could not use the ticket as the Jhb to Durban leg was used in 2014... Yes 2014. Try explaining what nonsense this is to somebody in Lagos. I was told to get a ...
I totally understand that flights can be overbooked, however in the event that a customer does not get access to a seat which has been booked and paid for, the least that SAA can do is provide a solution (relief) immediately. Upon arrival i was told that the flight was fully booked and obviously ...