Logged a request on 22 January requesting a refund of 2 tickets which was incorrectly booked due to a glitch on SAA's website.
A month later I was assisted by Lizl Myburg after sitting for hours on the phone - 1 of the tickets was refunded but only 60% thereof.
I wrote more e-mails asking for an explanation why only 60% and why only one. Response back was an excuse that they received an instruction that we still want to use 2nd ticket - which is an untruth as we didn't request that. This time a further promise was made that both my questions would be answered.
I have been a loyal SAA customer for many years - Voyager number 109193 - but even that doesn't seem to be helping.
This is a ridiculous situation of somebody not doing their job at SAA - resulting in this situation!
Pleas can somebody help me resolve this?
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