On Sunday the 11 August I was travelling from O.R International Airport to Bloemfontein. In Johannesburg I had my luggage cling wrapped (plastic wrapping of bags) so that no on will open it. upon arrival in Bloemfontein I found that the cling wrap had been removed. When I arrived at the hotel I ...
My checked in bagged was broken into on 6 August when flying from EL to JHB. I noticed the had taken place as soon as I removed my bag at the collection carousel in JHB. I reported the incident immediately and SAA baggage service guy inspected my bag. I had to go through an arms length of red tape ...
SAA claims to be efficient with their customer insurance claims, having to wait for more than a month makes one question their customer service. I lodged this claim in July 2013 Ref JNBSA 81287, calling them day after day I was told that management is making a decision, this has been ongoing for ...
For 10 days now I have not been able to book a flight from Jhb to Lusaka online. I can book to any other regional destination, but not Lusaka. I book my flights in the same manner once a month so I do know how it works and am not technologically challenged. Feedback from their Facebook page says ...
I have just experienced the worst service at East London Airport. My mom needed wheelchair assistance after a hassle- free check- in. Ten (10) minutes prior to departure there was still no sign of an SAA employee or even from ACSA to advise us that help is coming. Panicked, I went to ask and the ...
I was scheduled to take a 0610 flight to PE on the 27th of August, I arrived at the check in counter at 0534. The lady helping me said they have closed the boarding gate. I told her that I was in the same flight last week and we had to wait for almost 15 minutes inside the bus waiting for a ...