If you visit the Post Office's new website and you're lucky enough to have it load, you'll notice there's no more Track and Trace functionality on the website. To perform a track and trace, I either need to phone the helpdesk and hold on the line forever until someone decides they feel productive, ...
Bad customer experience is part of our daily life in SA but my experience today takes a cup. I got to the post office at 12:10 to collect the document. There was only 1 teller and I waited on the queue for 30 min before I could be attended to. When I got there I only had my maiden name ID Doc and ...
I ordered a parcel from Hong Kong on the 18/08/2013, and two days later a detention notice was put on my parcel. The seller says its my problem, i have logged a complain and sent an invoice to them as well. Nothing happened. Tracking number: RC852218901HK ...
Two days ago the SA Post Office International Deliveries Division delivered a very precious and very fragile parcel to my home. As the sender had not supplied my contact number, they had been unable to advise me ahead of time of the amount payable in customs duty and I didn't have the amount ready. ...
Hi I have been trying to retrieve this parcel for ages now. I have contacted Debbie who found a tracking number for me. The tracking now says the parcel is at JHB INT MAIL CENTRE (HUB). I cannot get through to them as they simply do not answer their phones. All i need is for this to be sent to ...
I just want to raise a concern that one of my international incoming parcels has possibly been lost or as it is taking unusually long to arrive in the country. It was posted via registered international post with tracking and left the USA on 13 August but there is still no evidence of it having ...