Hi, I am disgusted in the service that I have been receiving from Russels, my grandfather bought me a defy fridge by them last year and with in the first month the shelves broke and the water dispensing bottle popped out when opening the fridge, then the rubber of the fridge started comiung loose, ...
I paid money to replace my damaged bed in July 2013 and still havent received the new Sealy bed its now 4months of waiting and whenever I make follow-ups Im told they dont have stock. My question is how can you not receive stock in 4 months, whta do you sell to customers if you dont have stock? I ...
Good day 1. Every month end when I go to pay my account, the last 3 months, the system is offline 2. My Mgongo surround sound, the Amplifier isn't working, we took it in on Monday 21/10/2013 but they sent a salesman to our house with the Amplifier to do a check, after 15 min he had to go to a ...
I am livid to say the least with the poor service from russells chatsworth, I had purchased a lounge suite in december 2011 & had settled the account in december 2012, I had numerous problems with the lounge suite which had to be replaced several times leaving me without a lounge suite for ...
Bought a bed on2011 march, on delivery the bed was damaged. I annotated on the delivery slip that the bed is damaged, I could not return it becuase I was expecting visitors that same day 2011? 320 . I went russels several times regarding called the manager several they always promise to call which ...
I requested a settlement letter from local branch. A few days later it was paid., and i considered this matter closed. Only to get an account from Russells a few months later stating that i owe about R1000 - which is now R1200. After numerous conversations with staff, and sending an email to the ...