I tried opening a account hear and after almost 2 weeks and sending people of russels out to come and see the company is real. Then the decline you for something diffrent then to the reason that they actually said was over. This ia really not nice. They give you hope and then they can't even phone ...
I bought a 3 piece Renato bedroom suite and Sealy comfort base set from Russells on the 05.07.2013. They delivered my goods on the 13.07.2013. When I opened up the goods, I found that the mirror was broken and the head board has a scratch on it. I did report the matter to the person who sold it to ...
1 month later and still nothing has been done about my complaint!!! Imagine my frustration dealing with such poor customer service!!! All my information is supplied but still that's not enough. What a!!! Again I got a call and the same thing, the agent doesn't want to give her name!!! and gives me ...
I bought couches and wardrobes from Russells in August which took two months to be delivered. Eventually when they decided to deliver, wrong Robes were delivered at my house. I called the store to let them know they delivered the wrong staff and and they must come fetch it as I no longer want them. ...
I am writing this complaint on behalf of my parents, they are old and do no have access to computer. Last year around August my dad (S. Mbuli 0766498003) bought couches and a coffee table from Russels. The goods got delivered but the coffee table was not in a good condition, the legs were glued. A ...
I've bought a Kelvinator 4 door fridge from Russels Paarl. When I first used the fridge I found out the inside was cracked. Went to russels the 7th Oct where the stock clerk promised me a new fridge during that week.By the 21st I still haven't received any fridge and phoned him, he promised to ...