We bought a lounge suite from Rochester in Feb 2012, it finally arrived for us to use in May 2012. I have been complaining about it for more than 13 months now and have been dealing with Darian at the head office suggestions/complaints department with NO results. He has promised to get back to me ...
We bought a couch set from the Witbank Rochester in February. After weeks of promises of the couches going to be delivered every other Saturday, no delivery happened. This is after we paid the 50% deposit. We went back to the shop wanting answers as it has been a month of promises. Then our couch ...
I purchased a leather lounge suite on 8 June 2013 an paid the full price of R29, 039.50 on the same date. Ismael the salemen checked for stock and confirmed a set is avaiable at Alberton branch and arranged for delivery on Tue 11th. Tuesday my wife confirmed delivery on (012) 663 8497 but they made ...
I bought a Hilary Leather Lounge Suite in about 2005 for R15000 - a lot of money on the day! Recently, the "leather" has begun flaking off in certain places - showing fabric underneath. Does this mean that it's not a genuine leather suite? Has Rochester misrepresented it's quality ...
On 23/3 we placed an order for a lounge suite. Payment was made on 24/3 and delivery took place on 26/3. The lounge suite piece (3 seater) did not fit properly. We requested that it be replaced. A new one was brought but the same problem. Once again we requetesd for it to be changed. The delivery ...
We bought couches, coffee table (delivered broken) and tv cabinet from Rochester Klerksdorp in April. Till today only the tv cabinet and broken coffee table was delivered. They provide us with delivery dates and doesn't deliver. ...